PALO ALTO, Calif., Oct. 22, 2012
HP today announced its lineup of support tools to help customers easily transition to new HP Windows 8-based products and upgrade existing HP devices to the new operating system.
By providing a variety of simple and easy-to-access support tools and resources, HP is helping ensure that customers can take full advantage of its Windows 8-based products.
“When it comes to setting up and upgrading their HP products, our customers expect fast, simple support offered in the way they work best, whether on product, online or via phone,” said Enrique Lores, vice president, Customer Support and Services, HP. “We are ready to deliver and help our customers optimize their HP Windows 8-based products. Our goal is to not only answer customer questions, but introduce them to everything that is possible with these new products.”
New on-product support tool designed with Windows 8 in mind
HP Support Assistant is an on-product tool that provides a one-stop shop for customers’ HP support needs. It offers easy self-help options, deploys automated updates and tracks issues so customers don’t have to identify them on their own. The latest version of HP Support Assistant will come preinstalled on all HP and Compaq computers sold featuring Windows 8. The new version of HP Support Assistant will be available in 36 languages. Additional information is available on the HP Support Assistant home page.
Multiple online support tools
HP has created a designated web support page to address questions and help solve issues for HP Windows 8-based devices at www.hp.com/go/win8support. The support page allows customers to easily upgrade their Windows 7-based HP PCs to Windows 8, obtain necessary drivers for their HP products and find out more about optimizing their Windows 8-based HP devices.
HP also has created multiple videos that instruct users on specific Windows 8 topics, such as navigating Windows with Touch, and helping customers quickly become more productive on their HP Windows 8-based products. Printing-related videos are available at www.youtube.com/hpprintersupport and computing-related videos are available at www.youtube.com/howto4u.
The best of both worlds—seamless HP printing experience for Windows 8
More than 450 HP printer drivers come preloaded on HP PCs featuring Windows 8. When connecting an HP printer, the new operating system will detect those drivers and load them automatically. For printers that require new drivers, The HP Printer Install Wizard will be available for a majority of consumer printers and will help customers select and install their print drivers, making sure they can print what matters most to them. The Printer Install Wizard will be available at the support landing pageon Oct. 26.
Windows 8 agent training and online Expert Day
All of HP’s 14,000+ commercial and consumer support agents around the world have been trained on HP Windows 8-based products, ensuring customers will get the help they need to effectively use or upgrade their devices.
In addition, HP will host a free Expert Day on the HP Consumer Support Forums on Nov. 28 to answer any questions specific to Windows 8 compatibility with HP laptops, PCs and printers.
Value-added services
HP SmartFriend Windows 8 Quick Start package provides basic training for HP customers to help them get the most out of their new Windows 8 system. This 45-minute tutorial gives customers one-on-one training with a live premium support technician on new HP notebooks or desktop PCs running Windows 8. It is delivered with phone support over a remote access connection on a customer’s Windows 8 system.
About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
